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Latest News: Our Service Departments and Sales Showrooms will be open from Monday 1st June, however this is with some changes to ensure the safety of our customers and colleagues.   Here at Motorvogue we would like to advise you that after being closed since March, we have taken the decision to once again open our showrooms and service departments following the latest Government guidance. Whilst transport was deemed as essential at the start of Lockdown, we chose to close for the safety of our colleagues and customers. Having introduced a number of new procedures and after installing personal protective equipment across our public and staff areas, we are confident that it is now safe for us to conduct business once again. For your own safety and that of other customers and our colleagues, please read through our new measures before visiting us, and if you have any queries then please contact us by telephone or via our website contact forms.  Additional Measures Before visiting our Sales or Service Departments, please contact us and arrange an appointment time. This will enable us to ensure that our dealerships have a limited number of people at any one time. Please use the hand sanitiser provided when you enter and leave the premises. Our colleagues have access to face masks and hand sanitiser to use whenever required, and we ask that you use personal protective equipment wherever possible. We have installed Plexiglass screens to protect customers and staff in our greeting areas. Our display vehicles are locked to maintain our sanitisation standards and can be opened on request, the vehicle will then be re-sanitised. Please follow the 2m markings on the floor Regularly wash your hands and avoid contact with your eyes, nose and mouth If you have either a high temperature or a new continuous cough then please do not visit us. When bringing a vehicle to us for maintenance, please remove all personal items. We will be using interior covers when our technicians work on your vehicle and the car will be thoroughly cleaned before its return to you. We will only be accepting card payments at this time We will come to you We have created a number of additional services to support our customers during this difficult time, and if you would prefer, we will come to you for both Sales and Aftersales. Service Your vehicles maintenance and on-going safety is our priority. We are offering a collection and delivery service if you are self-isolating or concerned about spending time within a business. Alternatively we can make your stay with us as short as possible, and provide you with a clean loan car whilst we look after your vehicle. Please contact our Service Centre for further details and availability. Sales Test drives and consultations are now available to book at our showrooms. We are now also offering to bring the car to you at your home, within 20 miles of our showroom. You can be assured that the vehicle will be sanitised before your test drive. We have also introduced Exclusive Evening Buyer Appointments so you can visit us after our usual business hours and have the showroom solely to yourself from 6.30 to 8.30pm. Only one appointment will be available per showroom, Monday to Thursday, so please contact us to arrange your consultation and test drive on our next available date.   And if you purchase a car from us, we are also offering nationwide delivery from £99.   Contact Us   Our New Opening Hours are; Sales Monday to Friday 8.30am to 6pm Saturday 8.30am to 5.30pm Sunday 10.30am to 4.30pm     Aftersales Monday to Friday 8am to 6pm Saturday 8.30am to 1pm Sunday Closed

News & Events at Motorvogue

Welcome to the News portion of the Motorvogue website. Below you’ll find posts and updates on all the latest developments from within the company, information about events we’re attending, and anything else we think you may need to know! Check back regularly, and let us know if there’s anything else you’d like to see appear on this page!

27th July 2016

Podium finish for Dacia in 2016 Driver Power Dealer After Sales satisfaction survey

Podium finish for Dacia in 2016 Driver Power Dealer After Sales satisfaction survey

Eleven place rise from 13th in 2015 for Dacia in UK’s leading dealer satisfaction survey
Dacia ranked ahead of many more established and premium brand

 

Dacia has been voted number two in the 2016 Auto Express Driver Power Dealer Aftersales Satisfaction survey, proving that you can have incredible value-for-money and an outstanding ownership experience – ahead even of many luxury and premium brands.

The ‘shockingly affordable’ brand recorded a score of 93.7 per cent overall satisfaction from customers and rises up eleven places from its 13th ranking in 2015.

The brand, known for its value-for-money range, made its debut in the leading dealer survey in 2014 and since then has improved each year. The results in the 2016 Auto Express Driver Power Dealer After Sales Satisfaction survey complement Dacia’s ranking in the publication’s earlier vehicle ownership survey, where it finished in fourth overall, out of 31 marques, with the Logan MCV estate topping the Family Car category.  

Brian Walters, Director, Research and Insights at Driver Power said: "Dacia, like its sister brand Renault, improved in all six of the dealer-related attributes, most dramatically in keeping its customers informed on progress and cost of work and the technical knowledge of its workshop employees. Dacia continues to offer the highest rated franchised dealer aftersales experience when it comes to value for money."

Mark Crockett, Director of Total Customer Experience, Groupe Renault UK, commented: “Dacia’s vast improvement over last year shows how the brand has really struck a chord with customers by sticking to its core values of no-nonsense motoring, affordability and value for money. It’s gratifying to see that owners are not only happy with their vehicle but also with the service at Dacia dealerships, too.

“Dacia’s unrivalled value for money in the UK complements its top quality customer service throughout the car’s lifespan which will continue as the brand grows.”

The result is partly attributed to the redefinition of the Groupe Renault UK Services and Quality division in early 2016 to two new departments: Total Customer Experience (TCE) and After Sales. TCE supports a further emphasis on customer experience and performance and demonstrates the brand’s collective commitment to positively driving customer experience throughout the business and its dealer network. The TCE team is now also complemented by a new Customer Journey team in order to deliver the best possible Renault experience to customers, whilst After Sales now has a renewed focus on the commercial operations of parts, accessories, options and services functions.

The Dacia brand is no stranger to winning awards with Auto Express Driver Power placing Dacia in its top five best manufacturers for three consecutive years – out of 32 brands featured in the 2016 survey, with customers in particular praising the brand’s reliability. Most recently, Dacia was ranked fourth out of 34 brands for customer satisfaction with a 90 per cent satisfaction score in the 2016 Which? Car survey. Since launching in the UK in just over three years ago, Dacia has won numerous awards, including What Car?’s ‘Best Small Car under £12,000’ for four consecutive years for the Sandero.

The Dacia range comprises of the Sandero five-door hatchback, available in three trim levels with a choice of two petrol engines and one diesel engine. Pricing starts from £5,995, making it the most affordable new car on sale in the UK today. The Sandero Stepway is the UK’s most affordable crossover – priced from £8,495.  It combines hatchback practicality with SUV looks and is available in two trim levels with a choice of a petrol or diesel engine. The versatile Dacia Logan MCV is available in three trim levels and comes with a choice of three engines, including a diesel option that returns up to 80.7mpg (NEDC combined cycle). The Logan MCV is priced from £6,995 OTR.  The multiple award-winning Duster is the most affordable SUV on the UK market today – priced from £9,495. Duster is available in a choice of three trim levels, with 1.6-litre petrol or 1.5-litre dCi diesel engines and in 4x2 or 4x4 set-ups.

In the ten years since relaunching in Europe, Dacia has sold more than four million vehicles in Europe. Over 78,000 Dacia models have been sold in the UK since its launch in January 2013.

MOTORVOGUE
BEDFORD
Interchange Park,
Bedford,
Bedfordshire,
MK42 7GB
Fiat Abarth Alfa Romeo Jeep SEAT Hyandai Renault Dacia
MOTORVOGUE
NORTHAMPTON
74 Kingsthorpe Road,
Northampton,
Northamptonshire,
NN2 6HE
Fiat Abarth Alfa Romeo SEAT Cupra
MOTORVOGUE
KING'S LYNN
Scania Way, Hardwick Industrial Est,
King's Lynn,
Norfolk,
PE30 4LP
Fiat Abarth Alfa Romeo Jeep Renault Dacia
MOTORVOGUE
NORWICH
Cromer Rd,
Norwich,
Norfolk,
NR6 6NB
Fiat Abarth Alfa Romeo Jeep Fiat Professional Hyandai

CONSUMER CREDIT & GENERAL INSURANCE
Motorvogue (Northampton)Ltd is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Motorvogue (Northampton)Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only.

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