Terms and Conditions
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Latest News: The new all-electric Renault ZOE will be available to order from mid-September, with prices starting at just £18,670* and customer deliveries from January 2020. The new generation ZOE features increased power and range, a host of technological improvements, an overhauled interior and distinctive new exterior looks. The launch of the third generation of Renault's flagship vehicle in its 100% electric range is a major milestone in Renault’s commitment to large scale electric vehicle development. Seven years after the release of its best-selling predecessors, New ZOE has evolved in quality and technology to offer superior features while remaining affordable. Up to 245 miles of range – best in the segment Under the skin the New ZOE gets a powerful 52 kWh Z.E. 50 battery that delivers a range of up to 245 miles (WLTP) – the best driving range in its segment and an increase of 32 per cent over the previous 41 kWh pack. Despite the increase in range and capacity, the battery has not increased in size physically, meaning no loss of interior space. Simplified and faster charging ZOE now also offers fast direct current (DC) charging, in addition to the alternating current charging (AC) options already available at home or on the street. Charging the battery is also made more straightforward by the Renault EASY CONNECT smart services, which allow quick and easy location of charging points. Located behind the Renault diamond logo charging hatch, the new Combo (CCS) plug is slightly larger than the previous plug and consists of both a European standard socket and a two-pin connector for DC charging. The central location of the socket makes charging even easier, especially on public charging stations which have their own cable. Thanks to this Combo plug, the New ZOE is able to charge quickly with a direct current (DC) up to 50 kW, simply by inserting the charging cable attached to the terminal into the two-pin connector that’s sited below the type-2 socket. Replenishing the battery in this way can add around 90 miles of range in as little as half an hour. The standard type-2 cable provided with the car and the Chameleon Charger™ are used for everyday AC charging use, such as at home with a wallbox, at work, in a car park or on public roads using anything up to a 22kW supply. Plugging the ZOE into a public 22kW roadside charger can deliver a useful 78 miles of range in only one hour. Free home wallbox charger When using a 7kW wallbox, supplied as standard to customers to charge easily at home, the New ZOE can charge from 0 to 100 per cent in nine hours and 25 minutes. This ensures that a complete recharge can comfortably be achieved overnight. Around 190 miles of range can be achieved in just eight hours. Users charging their vehicle at home can also benefit from the programming options, adjusting their recharge to correspond with tariff fluctuations from their electricity supplier. The choice of two powertrainsWith the addition of a powerful new R135 100 kW motor option, as well as an entry-level R110 80 kW motor and the inclusion of a new B mode urban driving setting, the New ZOE is even more at home on both the open road and in city. The addition of two motors in line with Renault’s philosophy of sustainable mobility for all, gives customers greater choice and the option to choose a more affordable EV powertrain or combine with increased power. The new R135 100 kW motor on Iconic and GT Line models delivers the equivalent of 135 PS and improved torque for faster acceleration and greater responsiveness. Engineers have used the increased-capacity battery of New ZOE (Z.E.50) to get the most out of the Renault developed motor, which packs a healthy 245 Nm from zero rpm and drives through a single speed gearbox, helping the ZOE sprint from 0 to 62mph in less than 10 seconds and onto a top speed of 87mph. Highlighting its real world pace, the 100 kW model can accelerate from 50 to 75 mph in just 7.1 seconds, which is 2.2 seconds quicker than the 80 kW 110 PS R110 engine, which is carried over unchanged. New B mode driving function Both motors now come equipped with the new “B mode” driving function, which intensifies the regenerative braking effect to essentially allow the driver one pedal operation of the car. When B mode is activated, the car decelerates significantly faster as soon as the driver releases the accelerator pedal. B mode makes driving easier, especially in the city or in slow moving traffic. Its integration is accompanied by a new braking system that offers improved feel through the pedal. As for D mode, it remains particularly useful when the car is moving at a constant speed, on the open road or motorway for example. The driver can switch on demand between B and D modes with a simple push on the new e-shifter. This replaces the old car’s mechanical lever with an electronic switch. Simple pressure on the knob is enough to send instructions to the motor, while selected driving mode is clearly displayed on the centre console and on the 10-inch driver’s display which is standard across the range. ExteriorAt the front of the New ZOE the redesigned contours of the sculpted bonnet converge into a large aligned diamond. The new shape of the bumper incorporates chrome inserts in the grill and around the fog lights, enhancing the lower section. Set in the centre of the chrome trimmed grille is the large Renault diamond logo, which now features an eye-catching "holographic" design that gives a 3D effect to the flat surface. The badge also doubles as a charging port, which flips open to reveal both a Type 2 AC plug and the connector for the new optional 50 kW DC (CCS) fast charger. All ZOE models now get full LED headlamps as standard, which feature chrome inserts and are framed by the trademark C-shaped daytime running lights. Not only do the new lamps give the ZOE a bolder look, they significantly improve vision, with 75 per cent more light than equivalent halogen units. There’s also a new, wider front bumper design that benefits from side vents designed to improve the flow of air around the front of the car and over the wheels. Also included are new LED fog lights, standard across the range, that contribute to the overall improved lighting system. At the rear of the ZOE are bolder and bigger new LED lamps that help to create a wider look and now include dynamic indicators that sweep from the centre outwards - the repeater indicator signals integrated in the door mirrors also use LED technology. Other external changes include a completely revamped range of wheel designs, with three different diameters available – 15-, 16- and 17-inches. Regardless of wheel size, all ZOE models get four-wheel disc braking. Completing the exterior changes are the addition of three new metallic paint finishes – Celadon Blue, Flame Red and Quartz White with a total of nine colours to choose from. Completely redesigned interiorThe interior of the New ZOE has been completely overhauled with the designers paying attention to the interior quality, finish, comfort and ergonomics. Soft touch plastics and new sustainable trim finishes help boost premium appeal and comfort. New 10-inch TFT instrument cluster – standard across the range Ahead of the driver is the new 10-inch TFT instrument cluster, which is standard across the range. This display contains the main driving information including an eco-meter that encourages eco-friendly driving habits. The driver can also customise the lighting and the layout of the different information on-screen and on versions equipped with sat-nav the instrument cluster also relays turn-by-turn instructions for safer, less distracting driving. The dashboard has been completely redesigned to significantly improve quality. New additions include soft fabric inserts that match those used in the seats, creating a warm and comfortable atmosphere, while LED interior lighting is standard across the range. 100 per cent recycled seat upholstery - a first in the sector On Iconic versions there is 100 per cent recycled seat upholstery. Using the traditional process of carded yarn manufacturing, which creates a quality material "without melting" or chemical transformation, this fabric is made from safety belt scrap and plastic waste (PET) materials. This innovation is a first for the automotive industry, its sourcing and short-loop manufacture helping to reduce CO² emissions by over 60 per cent compared to more traditional materials. Infotainment The centre of the dashboard houses the Renault EASY LINK 9.3-inch portrait touchscreen multimedia system, standard on GT Line and optional on Iconic, with a 7-inch version on the entry level model. This system controls the main functions of the vehicle and can be enhanced with specific operations, such as the real time availability of charging stations. Smartphone connectivity is taken care of by Apple CarPlay and Android Auto. Between the driver and passenger is a revised centre console that’s home to a new electronic gear selector, plus the driving mode selector, the chrome switch for which is decorated with the “Z.E.” logo and enables the easy transition between the various driver settings, notably the new B Mode that boosts regenerative braking to encourage single pedal driving. Standard across the range is a new electronic parking brake, which replaces the traditional handbrake to free twice as much storage in the centre console which now contains the new wireless smartphone charging, standard on Iconic and GT Line models. In the rear, passengers have access to two USB sockets that can be used to charge devices such as mobile phones, tablets and portable games. Safety and TechnologyRenault has engineered the New ZOE with a brand-new electrical infrastructure. More modern, it now allows for the integration of all the sensors and automated functions that are essential for the new driver assistance systems (ADAS). They are designed to better inform the driver, simplify driving and enhance safety. There is a whole suite of safety systems on the ZOE, including the Active Emergency Braking System (AEBS), Lane Departure Warning (LDW), Lane Keeping Assist (LKA), Traffic Sign Recognition (TSR), Blind Spot Monitoring (BSM) and Auto High/Low beam headlamps (AHL). Further driving assistance features include the hands-free Easy Park Assist (EPA), front and rear parking sensors, Hill-start Assist and an automatic parking brake. The ZOE’s infotainment system features the Renault EASY CONNECT set-up, which combines with the new Renault EASY LINK multimedia system and the MY Renault app to offer drivers a range of applications and services designed to accompany them throughout their daily activities. On a smartphone, the MY Renault application includes a variety of useful services to manage a car remotely, such as a remote check on the battery range and charging status. You can also plan charging during off-peak hours, start or schedule heating or air conditioning to reach the ideal temperature of 21°C for the moment of departure without affecting the range. Another handy feature is the ability to pre-plan your journey with MY Renault. After entering your destination, the app plots your route, including the most suitable charging points and, accounting for the recharge stops, the overall travel time. On board, Renault EASY LINK's connected navigation beams the route to the multimedia screen and includes the location and availability of the nearest charging stations. The map is also enriched with real-time traffic information provided by TomTom, plus new features such as Google Search. The EASY LINK navigation map database is regularly updated, automatically and transparently for the user, via the “Map Auto-Update” function. The navigation and map can be displayed on the 10-inch instrument cluster ahead of the driver, which also houses the trip computer that provides information on regenerative braking performance and driving efficiency, helping to make the most of the battery’s range. The user can also choose the layout of the display, so that it shows their preferred information. ZOE: Available to purchase in two waysNew ZOE is still available to buy both as full purchase, with no mileage limit on the battery and an eight year/100,000-mile guarantee, or as a battery lease option, offering a more affordable purchase route with peace of mind and encouraging sustainable mobility for all. UK specification and pricing The New ZOE is available in three trim levels: Play, Iconic and GT Line. New ZOE Play - from £18,670 OTR* (including PiCG) R110 80 kW motor Full LED headlamps Air-conditioning 7-inch EASY LINK multimedia screen with Apple CarPlay and Android Auto Full 10-inch TFT instrument cluster DAB radio Hands Free Key Card Cruise control and speed limiter Electric front windows Automatic wipers and headlamps 15-inch wheels Free fully-installed (7kWh) fast charging home wallbox (for retail customers)   New ZOE Iconic - from £20,170 OTR* (including PiCG) Specification in addition to Play: 7-inch EASY LINK multimedia screen with satellite navigation Climate Control Inductive smart phone charging Electric rear windows 100 per cent recycled seat upholstery Advanced Driver Assistance Systems (ADAS) with lane departure warning, lane keep assist and traffic sign recognition Rear parking sensors 16-inch alloy wheels New ZOE GT Line - from £21,620 OTR* (including PiCG) Specification in addition to Iconic: R135 100 kW motor 3-inch EASY LINK screen Front parking sensors with rear parking camera GT Line synthetic leather and recycled cloth upholstery Blind spot warning 16-inch diamond cut alloy wheels Join us for our Official Launch of the All-New Zoe at Kings Lynn on the 17th October and Bedford on the 23rd October from 6.30pm to 8.30pm. Please speak to our Sales Team for further details on the All-New Zoe and our launch evenings.    

Motorvogue (Northampton) Ltd
Terms & Conditions


(a) The order for sale of a motor vehicle by us (“Motorvogue (Northampton) Ltd”) at the agreed price (“the Total Retail Price”) and any allowance in respect of a used motor vehicle offered by you (“the Customer”) incorporates the following clauses and will only become binding after being accepted by Motorvogue (Northampton) Ltd.

(b) The order (except where varied by an agreement between the parties which must be recorded in writing and signed by an authorised representative of Motorvogue (Northampton) Ltd) shall constitute the entire contract between the parties. Motorvogue (Northampton) Ltd’s legal duty is to provide the Goods as described on the order form (“the Goods”) to the terms of the contract.

(c) No person who is not a party to the contract may in its own right enforce any terms of the contract provided that this clause shall not affect any right of action of any person to whom this contract is lawfully assigned.



(a) Motorvogue (Northampton) Ltd will use its best endeavours to secure a delivery date or dates, but shall be under no liability whatsoever for loss occasioned by any delay in delivery arising out of any cause beyond the control of Motorvogue (Northampton) Ltd.

(b) The Goods may be delivered by Motorvogue (Northampton) Ltd or its agent in advance of the estimated delivery date upon giving 14 days prior notice to the Customer.

(c) If the Goods are not delivered within three calendar months of the estimated delivery date (if any) the Customer or Motorvogue (Northampton) Ltd may elect by notice in writing to the other party to cancel this contract. Upon such cancellation the Customer’s deposit shall be returned and Motorvogue (Northampton) Ltd shall be under no further liability to the Customer. In the event that no estimated delivery date is given, Motorvogue (Northampton) Ltd will deliver the Goods within 1 month of the Goods being made available to it.

(d) Delivery shall be deemed to have been made on the date that the Goods are made available for collection by the Customer and Motorvogue (Northampton) Ltd has given notice to the Customer that the Goods are ready for collection. The Goods will be physically delivered by Motorvogue (Northampton) Ltd to the Customer only where agreed by Motorvogue (Northampton) Ltd and at the Customer’s cost.

(e) Motorvogue (Northampton) Ltd may at any time cancel the contract if the manufacturer ceases to make the Goods or if the manufacturer ceases to supply the Goods to the UK market. If Motorvogue (Northampton) Ltd is unable to supply any option or accessory, whether factory fitted or otherwise, Motorvogue (Northampton) Ltd may at its discretion either substitute a reasonable equivalent or delete the option or accessory from the contract. If any accessory is deleted the purchase price shall be adjusted by the price thereof. The inability of Motorvogue (Northampton) Ltd to supply an option or accessory shall not constitute a breach of contract or entitle the Customer to reject the Goods.



(a) A mandatory admin fee of £149 is chargeable on all vehicle purchases.

(b) The Customer shall not be permitted to collect and take away the Goods until the Total Retail Price of the Goods as stated overleaf has been discharged in full (without set-off or counterclaim) unless this condition has been expressly excluded in writing by an authorised representative of Motorvogue (Northampton) Ltd. Time of payment shall be of the essence.

(c) If the Total Retail Price or any part of the price for the Goods is to be paid by BANK TRANSFER then prior notice of such payment shall be made to Motorvogue (Northampton) Ltd and this PAYMENT SHOULD BE DONE NO LESS THAN 72 HOURS in advance of the estimated delivery date. A cheque given in payment or part payment shall not be treated as a discharge until cleared.

(d) We do not accept payment by cash under any circumstances.

(e) Notwithstanding the provisions of this contract the Customer may, within 7 days of receipt of notification that the Goods are ready for delivery arrange for a finance company to purchase the Goods from Motorvogue (Northampton) Ltd at the price payable hereunder. Motorvogue (Northampton) Ltd shall not release the Goods until the Total Retail Price has been discharged in full, including receipt of cleared funds from the said finance company.



If the Customer shall fail to collect and/or pay for the Goods within 14 days of delivery (as provided for in clause 2(d)) then Motorvogue (Northampton) Ltd may at its option either store the Goods at the Customer’s cost or, upon giving the Customer 7 days’ notice of its intention to do so, elect to treat the contract as repudiated by the Customer and thereupon any sums paid by the Customer shall be returned less a sum equivalent to a reasonable administration fee, any damages, loss or expenses which Motorvogue (Northampton) Ltd may have suffered or incurred by reason of the Customer’s default (including as a result of selling such vehicle at a lower value) and/or storage costs and Motorvogue (Northampton) Ltd shall be under no further liability to the Customer. Motorvogue (Northampton) Ltd may, at its option following such repudiation elect to return any part-exchange vehicle or to retain it at any agreed trade-in price (in which case the agreed trade-in price shall be treated as part of the sums paid for the purpose of this clause).



In the event that Motorvogue (Northampton) Ltd agrees to accept a used motor vehicle from the Customer as partial payment of the Total Retail Price (“Allowance”) such agreement shall be subject to any warranties and/or declarations made on the face of the order or purchase invoice in addition to the following conditions:

(a) if any encumbrances or interests are capable of cash settlement Motorvogue (Northampton) Ltd may elect to discharge such interests and deduct expenditure from the exchange value offered;

(b) the used motor vehicle will be delivered in the same condition as at the date it was examined by Motorvogue (Northampton) Ltd (fair wear and tear excepted);

(c) the used motor vehicle shall be delivered to Motorvogue (Northampton) Ltd upon collection of the Goods together with all spare key sets, spare alarm remotes, registration documents, service documentation, MOT certificate, service invoices, warranty documentation and all other appropriate documentation and with the registration book completed and for the avoidance of doubt the Customer shall not be permitted to collect the Goods until the used motor vehicle has been delivered to Motorvogue (Northampton) Ltd;

(d) title to the used motor vehicle shall pass absolutely on delivery to Motorvogue (Northampton) Ltd;

(e) the exchange value quoted by Motorvogue (Northampton) Ltd shall be binding on Motorvogue (Northampton) Ltd for one calendar month from the date of the order, unless a different period is stipulated in the order. If the exchange value is no longer binding on Motorvogue (Northampton) Ltd when the Goods are ready for delivery, Motorvogue (Northampton) Ltd will give a current figure for the value of such part-exchange, at which point the Customer will have the option to accept the revised part-exchange value or not to part-exchange such used motor vehicle, provided always that the Customer shall still be obliged to purchase the Goods;

(f) in the event that any of the warranties or declarations provided in respect of the used motor vehicle prove to be untrue or there is a breach of clause 5(b), Motorvogue (Northampton) Ltd shall be entitled to revise the Allowance to take account of such breach and where there is a reduction in the Allowance the Customer shall be liable to pay the difference between the original and reduced Allowances to ensure payment of the Total Retail Price of the Goods in accordance with clause 3 of these terms and conditions.



Where the Goods have a personalised or cherished number plate, unless stated on the face of the order, the Customer shall not be entitled to assume that such number plate is available with the Goods and the Customer will provide all reasonable assistance to Motorvogue (Northampton) Ltd to facilitate transfer of the registration.



(a) Where the Goods to be supplied by Motorvogue (Northampton) Ltd are new, then the following additional conditions shall apply:

(i) the Customer shall be bound to pay any amount of car tax and value added tax or other tax or duty that Motorvogue (Northampton) Ltd has legally become bound to pay, notwithstanding any amount specified on the order form;

(ii) the delivery of the Goods shall be subject to any terms and conditions of the manufacturer regarding the supply or resale of the Goods by Motorvogue (Northampton) Ltd (which are available at Motorvogue (Northampton) Ltd’s premises for inspection) and Motorvogue (Northampton) Ltd shall not be liable for any failure of delay caused by or resulting from Motorvogue (Northampton) Ltd’s compliance with such terms and conditions.

(iii) if before delivery of the Goods the manufacturer recommended retail price for the Goods shall be increased Motorvogue (Northampton) Ltd may give notice (“Notice”) of its intention to pass on to the Customer such increase, upon receipt of such Notice the Customer shall be entitled by notice in writing to Motorvogue (Northampton) Ltd to cancel the contract within 21 days of the date of the Notice. Upon such cancellation any deposit paid by the Customer shall be returned and Motorvogue (Northampton) Ltd shall be under no further liability to the Customer. If no notice is received by Motorvogue (Northampton) Ltd from the Customer within such period then the Customer shall be bound to purchase the Goods at the increased price;

(iv) in the event that the manufacturer is unable to accept the order for the Goods then Motorvogue (Northampton) Ltd may, by notice in writing to the Customer cancel the contract. Upon such cancellation any deposit paid by the Customer shall be returned and Motorvogue (Northampton) Ltd shall be under no further liability to the Customer.

(b) In the event that the Goods were not originally supplied via the manufacturer’s official distributor for the United Kingdom the Customer accepts that the specification may vary from the British specification.



(a) Motorvogue (Northampton) Ltd shall use all reasonable endeavours to pass the benefit of any manufacturer’s warranty on to the Customer. In the case of a new vehicle, the Goods shall be warranted by the manufacturer to be free from defects in materials and workmanship on manufacture and Motorvogue (Northampton) Ltd shall repair any faults which arise in accordance with such warranty for at least one year from the date of first registration with no mileage limitation. Any parts which require replacement during the period of the manufacturer's warranty as a result of wear and tear (for example but without limitation, the brake pads) are excluded from the warranty. The manufacturer's warranty is not affected by any change of ownership of the Goods. Remedial work under such warranty may be carried out by any dealer approved by the relevant manufacturer (“a Dealer”) at whose sole option any defective parts will be repaired or replaced. Any part replaced under the manufacturer's warranty is warranted to be free from defects in parts and materials until expiry of the original vehicle warranty. The manufacturer's warranty does not apply if and to the extent that the defect is caused or worsened by one of the following circumstances:

(i) after discovering the defect the Customer has failed either to inform Motorvogue (Northampton) Ltd or to have the defect examined by a Dealer without reasonable delay;

(ii) has failed to give a Dealer the option to repair the Goods without reasonable delay;

(iii) the Goods or any part thereof have been subject to misuse, negligence, or accident or use for racing or similar sports;

(iv) if the Goods have been repaired or maintained and that repair or maintenance has not been carried out by or through a Dealer and/or to the manufacturer’s recommendations;

(v) parts have been installed into the Goods the use of which have not been approved by the manufacturer or if the Goods have been altered or modified in a manner not approved by the manufacturer;

(vi) instructions concerning the treatment, maintenance and care of the Goods have not been adhered to.

(b) In the case of the Goods being a second-hand vehicle, Motorvogue (Northampton) Ltd shall transfer to the Customer the unexpired portion of the manufacturer’s warranty (if any) together with any used car warranty made available with respect to the Goods as stated on the front of the order. The Customer acknowledges that in the case of the Goods being a second-hand vehicle the Goods will be sold subject to such wear and tear as is reasonable for a vehicle of its age, type, usage and mileage; and subject to paintwork and/or bodywork repairs that may have been carried out to it.



(a) Prior to signing the order form the Customer shall examine the Goods to be purchased (if such are available for inspection) and the Customer is reminded that the condition of satisfactory quality implied by legislation does not operate in relation to such defects which such an examination ought to reveal. If the Goods are sold subject to defects and have been notified by Motorvogue (Northampton) Ltd to the Customer before the signing of the contract, the condition of satisfactory quality referred to above does not operate in relation to those defects.

(b) The Customer confirms that they have satisfied themselves as to the suitability of the Goods for its requirements and has not relied upon Motorvogue (Northampton) Ltd's skill or knowledge regarding the Goods' fitness for any particular purpose or use.



Without prejudice to the terms of the manufacturer’s warranty, where any valid claim in respect of the Goods which is based on any defect in the quality or condition of the Goods based on materials or workmanship or their failure to meet the specification is notified to Motorvogue (Northampton) Ltd, Motorvogue (Northampton) Ltd shall be entitled at its sole discretion either to replace or repair the Goods (or the part in question) free of charge or to refund to the Customer the price of the Goods (or a proportion part of the price), but Motorvogue (Northampton) Ltd shall have no further liability to the Customer. Motorvogue (Northampton) Ltd will not be liable where any defect results from or is worsened by wear and tear or any of the circumstances described at clauses 8(a)(i) to 8(a)(vi) inclusive.



The Customer confirms that it is not purchasing the Goods as an intermediary or reseller unless specifically agreed by Motorvogue (Northampton) Ltd to the contrary. Motorvogue (Northampton) Ltd may, at its discretion refuse to change the Customer’s details or identity on the order or register the Goods to anybody other than the Customer.



(a) Notwithstanding delivery, collection and/or the passing of risk in the Goods, or any other provision of these terms and conditions, the property in the Goods shall not pass to the Customer until the Total Retail Price has been discharged in full and, in the case of a payment by cheque, the cheque has been cleared.

(b) Until such time as the property in the Goods passes to the Customer, the Customer shall keep the Goods properly stored, protected and insured and identified as Motorvogue (Northampton) Ltd’s property. Further, Motorvogue (Northampton) Ltd shall be entitled at any time to require the Customer to deliver up the Goods to Motorvogue (Northampton) Ltd and if the Customer fails to do so forthwith, to enter upon any premises of the Customer or any third party where the Goods are stored and repossess the Goods.

(c) The Customer shall not be entitled to sell, pledge or in any way charge by way of security for any indebtedness any Goods which remain the property of Motorvogue (Northampton) Ltd, but if the Customer does so all monies owing by the Customer to Motorvogue (Northampton) Ltd shall (without prejudice to any other right or remedy of Motorvogue (Northampton) Ltd) forthwith, become due and payable.



Except as provided by law, or under clauses 2(c), 7(a)(iii) or 14 of these terms and conditions, no order which has been accepted by Motorvogue (Northampton) Ltd may be cancelled by the Customer except with the agreement in writing of Motorvogue (Northampton) Ltd and on terms that the Customer’s deposit shall be forfeit and further that the Customer shall indemnify Motorvogue (Northampton) Ltd in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by Motorvogue (Northampton) Ltd as a result of cancellation.



(a) In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 , if the Customer as a private consumer has entered into this contract (1) prior to a face-to-face meeting with Motorvogue (Northampton) Ltd or (2) after placing an order during the simultaneous physical presence of the Customer and Motorvogue (Northampton) Ltd at a place which is not Motorvogue (Northampton) Ltd’s premises or (3) by a distance communication immediately after the Customer was addressed during the simultaneous physical presence of the Customer and Motorvogue (Northampton) Ltd at a place which is not Motorvogue (Northampton) Ltd’s premises then the Customer may cancel the contract without giving any reason up to 14 days after the day upon which the Customer (or anyone on the Customer’s behalf) takes possession of the Goods.

(b) In order to exercise the right to cancel the Customer must provide Motorvogue (Northampton) Ltd with a clear statement (e.g. a letter sent by post or email). The statement should be sent to Motorvogue (Northampton) Ltd using the contact details contained within the order form. To meet the cancellation deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right to cancel before the cancellation period has expired.

(c) On cancellation Motorvogue (Northampton) Ltd shall reimburse to the Customer all payments received from the Customer including any delivery costs (unless the Customer expressly chose a method of delivery more expensive than the least expensive option in which case the Customer will be reimbursed the value of the least expensive delivery method).

(d) Subject to clause 14(e) below on cancellation the Customer shall return the Goods to Motorvogue (Northampton) Ltd without undue delay and in any event not later than 14 days after the day on which the Customer advises Motorvogue (Northampton) Ltd of the cancellation at the Customer’s cost. The cost of returning the goods to Motorvogue (Northampton) Ltd will be dependent upon distance and is likely to be a minimum of £100. If the Customer fails to deliver the Goods to Motorvogue (Northampton) Ltd, Motorvogue (Northampton) Ltd may make a charge for its direct costs of recovering the Goods from the Customer and Motorvogue (Northampton) Ltd may deduct this charge from any sum that Motorvogue (Northampton) Ltd must reimburse to the Customer.

(e) In the event the Customer entered into this contract after placing an order during the simultaneous physical presence of the Customer and Motorvogue (Northampton) Ltd at a place which is not Motorvogue (Northampton) Ltd’s premises and where Motorvogue (Northampton) Ltd has delivered the Goods to the Customer, Motorvogue (Northampton) Ltd shall arrange for the Goods to be collected at its own expense.

(f) Motorvogue (Northampton) Ltd will reimburse the Customer using the same means of payment as the Customer used (unless otherwise agreed) without undue delay and in any event within 14 days after Motorvogue (Northampton) Ltd received the Goods back or, if earlier, 14 days after the day on which the Customer provides evidence that the Goods have been sent back.

(g) On cancellation any related credit agreement or other ancillary contract will be cancelled. If the cancelled contract involved a part-exchange Motorvogue (Northampton) Ltd will return the part-exchange or pay the agreed part-exchange value to the Customer at Motorvogue (Northampton) Ltd’s discretion.

(h) If the value of the Goods is diminished because of the Customer handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods, Motorvogue (Northampton) Ltd may recover that amount from the Customer and Motorvogue (Northampton) Ltd can deduct this amount from the amount of the reimbursement provided for under clause 14(c) of these Terms and Conditions. Motorvogue (Northampton) Ltd will normally view any alteration, modification or personalisation of the Goods or driving for in excess of 100 miles as going beyond what is necessary to establish to nature, characteristics and functioning of the Goods.

(i) If the Goods are made to the Customer’s specifications or clearly personalised then the Customer does not have the right to cancel the contract.



Without prejudice to clause 8 above any claim by the Customer which is based on any defect in the quality or condition of the Goods on delivery or their failure to correspond with specification shall (whether or not delivery is refused by the Customer) be notified to Motorvogue (Northampton) Ltd within 14 days from the date of collection of the Goods or the date of refusal of delivery as the case may be or (where the defect or failure is not apparent upon reasonable inspection) within a reasonable time after the discovery of the defect or failure. If delivery is not refused, and the Customer does not notify Motorvogue (Northampton) Ltd as above the Customer shall be deemed to have accepted the Goods.



Except in respect of death or personal injury caused by Motorvogue (Northampton) Ltd’s negligence, or any loss caused by the fraud of Motorvogue (Northampton) Ltd, Motorvogue (Northampton) Ltd shall not be liable to the Customer by reason of any representation, or any implied warranty, condition or other terms, or any duty at common law, or under the express terms of this contract, for (a) any loss or damage incurred by the Customer as a result of third party claims; (b) loss of actual or anticipated profits; (c) loss of business opportunity; (d) loss of anticipated savings; (e) loss of goodwill; (f) injury to reputation; (g) any indirect, special or consequential loss or damage howsoever caused even if Motorvogue (Northampton) Ltd was advised of the possibility of them in advance; or (h) any direct or indirect loss or disappointment caused by the cancellation of the contract which arise out of or in connection with the supply of the Goods or their resale by the Customer, except as expressly provided in these terms and conditions. Nothing in this clause shall operate to restrict or exclude Motorvogue (Northampton) Ltd’s liability or limit the Customer’s rights in any way that cannot be restricted, excluded or limited by law.



In the event that:

(a) the Customer is a company and makes any voluntary arrangement with its creditors or becomes subject to an administration order or has an administrative receiver appointed or goes into insolvent liquidation; or

(b) the Customer is a partnership and becomes wound-up or a receiver is appointed or if it enters into an individual voluntary arrangement; or

(c) the Customer is an individual and enters into an arrangement, compromise or composition in satisfaction of debts with his creditors or a bankruptcy; or

(d) if Motorvogue (Northampton) Ltd reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer or that the Customer will be unable to meet its financial obligations in respect of this agreement; or

(e) if the Customer is in material breach of any obligations under the contract (including but not limited to clause 11)

then, without prejudice to any other right or remedy available to Motorvogue (Northampton) Ltd, Motorvogue (Northampton) Ltd shall be entitled to cancel this contract or suspend delivery under this contract and forfeit any deposit paid by the Customer without any liability to the Customer, and if the Goods shall have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.



The Customer shall be deemed to be personally liable for the contract even though he shall hold himself out as acting as agent for a principal and despite him having purported to sign the order form overleaf in a representative capacity so that their liability shall be joint and several. The Customer warrants that he has the authority to bind the principal to the contract as agent on its behalf.


19. DATA

Motorvogue (Northampton) Ltd shall keep and use any data relating to the Customer in accordance with the provisions of all relevant data protection legislation and the Customer consents to such data being kept and used for appropriate purposes, including informing the Customer of any offers or other matters of interest from time to time.



Any notice that is given hereunder may be given in writing, by email or communicated verbally. Notices in writing shall be posted to the residence or place of business of the person to whom it is addressed and shall be deemed to have been received, in the case of email on the day of transmission and in the case of notice given by post, within two days of posting.



Any waiver by Motorvogue (Northampton) Ltd or the Customer of any breach of contract by the other shall be in writing and shall not be construed as a waiver of any subsequent breach of the same or of any other provision. Without prejudice to the generality of the foregoing, failure by either party to enforce at any time or for any period any one or more of the conditions shall not be a waiver of them or of the right at any time subsequently to enforce all of them.



If any provisions of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the remaining provisions of these terms and conditions and the remainder of the provision in question shall not be affected thereby. As far as it is possible to do so any clause that is in whole or in part invalid or unenforceable shall be interpreted with the minimum possible amendment so that the clause or part thereof is found to be valid and/or enforceable and gives effect as far as possible to the previously expressed intention of the clause.



This contract shall be governed by the Laws of England and Wales and the parties shall submit to the jurisdiction of the English Courts.



In the event of disputes we are unable to resolve, the Retail Motor Industry Federation (RMI) National Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to. For further information you can visit their website at www.nationalconciliationservice.co.uk or call 01788 538317.

Motorvogue Bedford

Interchange Park, Bedford, MK42 7GB

TEL: 01234 867788 | TEL (RENAULT): 01234 861555


Fiat Abarth Alfa Romeo Jeep Seat Hyundai Renault
Motorvogue Bedford
Motorvogue Northampton

74 Kingsthorpe Road, Northampton, NN2 6HE

TEL: 01604 714555


Fiat  Abarth  Alfa Romeo  Seat  Cupra
Motorvogue Northampton
Motorvogue Clapham (Bedford)

87 High Street, Clapham, Bedfordshire, MK41 6AQ

TEL: 01234 354257


Renault  Dacia  Citroen
Motorvogue Clapham
Motorvogue Kings Lynn

Scania Way, Hardwick Industrial Est, King's Lynn, Norfolk, PE30 4LP

TEL: 01553 772644


Fiat  Abarth  Alfa Romeo  Jeep  Renault  Dacia 
Motorvogue King Lynn

Motorvogue (Northampton)Ltd is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Motorvogue (Northampton)Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only.

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